Customer Education Specialist, UK (Remote)

At Linnworks, we help businesses power and scale their eCommerce operations through automation. As we continue to grow, we’re looking for a creative, detail-oriented Customer Education Specialist to help build engaging learning experiences that empower both our customers and internal teams.

This is an exciting opportunity for someone who enjoys creating digital learning content, simplifying technical concepts, and helping users confidently adopt software solutions. You’ll work closely with Product, Education, and internal stakeholders to develop high-quality training materials, including video tutorials, guided walkthroughs, eLearning modules, and in-app learning experiences.

If you’re passionate about digital learning, enjoy working in a fast-paced SaaS environment, and want to continue developing your instructional design and eLearning skills, we’d love to hear from you.

This role is remote-first, with hybrid options available in London or Chichester. Interested candidates must be eligible to work in the UK without sponsorship.

What You’ll Do

Create Engaging Learning Experiences

• Develop customer-facing learning content focused on software workflows and product usage

• Produce a range of digital learning assets, including:

  • Video tutorials

  • Screen recordings

  • Guided walkthroughs

  • eLearning modules

  • Visual learning assets and graphics

• Apply instructional design best practices to create clear, concise, and engaging learning experiences

• Simplify technical concepts into easy-to-follow training content

• Keep customer and internal learning materials up to date as products evolve

• Support the continued development of learning content using Articulate Storyline

• Continuously improve content quality, consistency, and learner experience

• Publish and maintain learning content across multiple platforms, including:

  • WordPress

  • Pendo

  • Absorb LMS

• Ensure content is accurate, accessible, and consistently presented across all learning channels

• Partner with Product and internal teams to support training for new product releases and updates

• Contribute ideas and recommendations to improve learning content and development processes

• Leverage AI tools to support content creation, scripting, editing, summarisation, and production workflows
• Explore innovative ways AI can improve learning experiences, speed up production, and increase learner engagement

Essential Skills & Experience

• 2–3 years of experience creating digital learning or training content

• Experience creating short-form video learning content

• Familiarity with video editing and screen capture tools such as:

  • Camtasia

  • Snagit

• Experience working with learning platforms such as LMS tools, websites, or in-app guidance platforms

• Exposure to or experience using Articulate Storyline

• Comfortable using AI tools to support content creation and productivity workflows

• Strong written and verbal communication skills

• Excellent attention to detail and organisational skills

• Ability to explain technical or software concepts in a user-friendly way

Nice to Have

• Experience working in a SaaS or software environment

• Understanding of instructional design or adult learning principles

• Experience with:

  • WordPress

  • Pendo

  • Absorb LMS

  • Adobe Photoshop

What Success Looks Like

• Learning content is delivered on time and kept aligned with product updates

• Customers and internal teams can easily access engaging, effective training resources

• Learning experiences are consistently high quality across all delivery platforms

• Your work helps improve product adoption, customer confidence, and overall user experience

• Remote-first culture with flexibility and autonomy

• Opportunity to grow your instructional design and SaaS learning expertise

• Collaborative, supportive environment where ideas are encouraged

• Chance to directly impact customer experience and product adoption

Perks & Benefits

• Remote & flexible working – with hybrid options in London or Chichester

• Fantastic team culture based on trust and belonging.

• Laptop & home office budget – £500 to set up your ideal workspace.

• Private Medical Insurance with Aviva, including Dental & Optical.

• Group Life Insurance & Yulife Wellbeing & Rewards.

• Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.

•  EAP confidential benefit – 24/7 access to compassionate guidance & expert advice

• 25 days holiday + bank holidays

• Training, support, and personal development